Katie Leonard

Intelligent Contact Center Line of Business Executive

In the summer of 2020, Katie joined Simple Technology Solutions, Inc. in Washington, DC, where she currently serves as the company’s Intelligent Contact Center Line of Business Executive. In this role, Katie works with the STS team to deliver cloud-based contact center solutions to enhance customer experience and cost savings using AI/ML technologies. 

Katie Leonard is passionate about community impact and believes that technology is a vehicle to radically transform communities by creating economic opportunities for women and people of color. Throughout her career, Katie has worked to address racial, social, and health disparities through economic re-investment and business strategy & development.  With an understanding that income is the biggest predictor of health and quality of life, she advocates for marginalized groups to be workforce-ready for upwardly mobile, technical careers. 

Katie received her Bachelor of Arts in Sociology from the University of Florida and later went on to receive her Master of Arts in Urban and Regional Planning, specializing in Health and the Built Environment. She then pursued a Master of Public Health degree from the University of South Florida, where she specialized in Socio-Health Sciences. She also holds a Community Real Estate Development certificate from the University of South Florida.

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