The Situation 

​

A national security organization struggled with degraded performance and frequent outages across mission-critical applications. Monitoring tools were inconsistent and siloed across divisions, making incident response slow and reactive. Manual processes created operational bottlenecks and made it difficult to diagnose root causes. Leadership sought a unified reliability model that protected uptime and strengthened mission continuity. 

​

The Solution 

​

STS implemented an SRE-driven reliability architecture consisting of: 

• Unified monitoring and observability across AWS, Azure, and on-prem via consolidated logs, metrics, and traces. 

• SLIs/SLOs tailored to mission performance expectations, integrated directly into CI/CD gates. 

• Automated remediation scripts for common failures, reducing the need for manual intervention. 

• Event-driven architectures to improve asynchronous processing and reduce system load. 

• High-availability designs using managed database services, load balancers, and auto-scaling groups. 

• Continuous Compliance automation to detect misconfigurations across cloud platforms. 

• 24×7 MSOC support, providing Tier 1–3 triage, incident response, and proactive optimization. 

• Operational dashboards that visualize system health, reliability trends, and capacity patterns. 

• Training and knowledge transfer to strengthen internal reliability engineering capabilities. 

 

The Impact 

​

Uptime increased significantly with faster, predictable incident mitigation. Mission operators experienced fewer disruptions and improved system performance during peak workloads. Leadership gained visibility into reliability metrics that informed investment and modernization decisions.