We specialize in Amazon Connect CCaaS services. Amazon Connect is a cloud contact center solution developed by Amazon Web Services (AWS) and available in both FedRAMP Moderate and in GovCloud at FedRAMP High. It is a low-code/no-code platform that is highly customizable based on agencies’ unique business requirements.
Amazon Connect seamlessly integrates with other AWS services like Lex for conversational bots, and Polly for text-to-speech capabilities. Because it's built on AWS infrastructure, Amazon Connect offers advanced security features like encryption at rest and in-transit and identity and access management.
Cloud contact center solutions like Amazon Connect transform how agencies engage with customers internally (service desks) and externally (call centers). By leveraging cloud infrastructure, CCaaS provides scalability, allowing agencies to easily adjust contact center capacity; consumption-based pricing, so you only pay for time connected to the platform - not per agent; and omni-channel communications, allowing agencies to engage customers through voice, chat, email, mobile, and text. Artificial intelligence (AI)-powered features enable agencies to automate interactions, provide self-service options, and enhance the efficiency of their contact center operations.
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